site search by freefind advanced


Types of Articles

1 How to lose weight
2 How to do blogging
3 How to do SEO
4 How to make money Online
5 How to do affiliate Marketing
6 How to trade Forex
7 How to make money with paid surveys
8 How to make your marriage Healthy
9 How to have success with online dating
10 How to handle relationship issues
11 How to plan for your wedding
12 How to buy and sell on ebay
13 How to win at online casino games
14 How to win at online poker games
15 Video game news

How To Respond To An eBay Buyer's Complaint.

At some point in your eBay selling life, one of your customers is going to send you a complaint. As long as you respond to it properly, however, it's easy to keep a complaint from turning into a crisis.

Respond Immediately and Grovellingly.

Someone might complain to you directly, or they might do it through eBay. Whatever happens, you need to email them immediately. Here's a template to use:

"I have just received your complaint and I would like to say that I am very sorry you aren't satisfied. If you would like, I can send you a [replacement/refund] for the item, as part of my 'no questions asked' guarantee. I apologise again for our mistake."

Whatever you do, don't start making excuses for yourself. "Oh, sorry, I didn't get around to posting it yet because I've been busy at work and I'm going on holiday next week…" – no-one cares. If the buyer isn't satisfied, then you screwed up, and you need to apologise repeatedly and do everything you can to make them happy again. Besides, is it really worth your time to go through eBay's long-winded dispute process when all it's going to do is alienate your customers?

This an attitude that will give you a massive advantage in eBay selling, for the simple reason that many smaller sellers are confrontational, unhelpful and out for every penny they can get. If buyers are rude to you, it's just because they're used to dealing with rude sellers.

Responding politely, promptly and being willing to do anything for your buyers will mark you out as different. It's so rare that you might even manage to turn your complaining buyer into one of your most loyal customers!

Let People Phone You.

Don't insist that everything is done with email – allow frustrated buyers to phone you and have a chat about their item. The chances are that they will never have talked to a human voice before about an eBay complaint, and will be even more impressed with anything you offer them to solve their problem.

Neutralise Negative Feedback.

If it really comes down to it and your complaint ends up as a piece of negative feedback on your record, make sure you post a response – and don't make it something like "buyer was impossible to work with, avoid"!

Instead, post an apology, and detail what you did to put things right, for example: "Very sorry for the scratched item, I have sent a replacement". You may also find that some buyers leave feedback before you have the chance to put things right, in which case you could write a phone number in the response space, or something like "I have emailed you about a refund".

This will let anyone looking through your feedback see that not only are negatives very rare, but the few that there might be aren't really worth counting.

In the next email, you'll learn how to turn your shipping costs into a profit center.

Click here to read other interesting articles



The Wordbay Wordpress eBay® Plugin
Find out how this powerful plugin helps you easily create money-making eBay® niche blogs!
Click Here To Learn More » » »

Big Bucks Flips
A Bestselling Ebook Packed With Information About How To Buy Items For The Lowest Prices And "flip" Them For Big Money, Reselling On Sites Like eBay® And Many Stories From Successful Sellers.
Click Here To Learn More » » »

Content Website Builder - #1 Affiliate Website Building System
Content Website Builder Is The #1 Affiliate Website Creation System. Want To Make Money From Adsense, Amazon, eBay® And Cpa Offers? Create Your Own Fully Autopilot Websites That Can Update Itself With Keyword Rich Text, Images And Videos. Join Free Trial.
Click Here To Learn More » » »

Making Money From Amazon Associate Program
MultiStore Builder Is The Only Store Builder You’ll Ever Need Now And In The Future!. Build Stores From 7 Networks
Select individual products or 'one-click' bulk import products from Amazon, Aliexpress, Envato, BestBuy, Walmart, eBay, and Shopify to build your affiliate store.
Click Here To Learn More » » »

Fb Store Builder - Instant Facebook Store Builder
Using Fb Store Builder, You Can Turn Your Facebook Page Into A Money Making Amazon Store In 3 Easy Steps. Give Life To Your Facebook Fanpage Using Fb Storebuilder. Package Includes Easy To Use Store Builder Application And Video Tutorials
Click Here To Learn More » » »

Ebay(r) Arbitrage.
Learn how To Search, Find, Buy, And Re-sell Products On Ebay(r) For Huge Profits using this Custom Search & Free Sniping Software - Cut & Paste Listing Template With Strategic Tips - Free Upgrades For Life!
Click Here To Learn More » » »

Guns Galore! Buy And Sell In Online Auctions - Even Guns!
Too Many Ebooks And Courses Waste Your Time Re-hashing The Same, Old, How-to-list Material. We Do Not Waste Your Time! With Our Auction Products, You Literally Get The Most Powerful eBay® And Gunbroker Selling Techniques On Earth. No Fluff, Real Stuff.
Click Here To Learn More » » »

Run Your Own Search Engine And Make Money Like Google!
Our Script Will Let You Run Your Own Search Engine And Be Paid By Adsense, Amazon And eBay®! The Best Traffic Monetization Solution!
Click Here To Learn More » » »

Articles - News